Refund policy
This policy explains what can be refunded and what cannot. It is written to be read before you buy rather than discovered afterwards.
Monthly plans
Plans run month to month with 30 days’ notice. There is no minimum term and no exit fee.
When you give notice, we continue working and reporting through the notice period and that final month is payable. We do not refund a month already begun, because the work and the team time for it are already committed.
What you are not charged for: anything after the notice period ends, any setup fee (there is none) and any penalty for leaving.
The audit
The audit is a fixed-scope deliverable. Once we have run the prompt set and produced the report, the work is done and the fee is not refundable.
If you cancel before the scoping call, it is refunded in full. If you cancel after the scoping call but before the measurement is run, we refund it less the time already spent and we will tell you what that figure is before processing it.
If you proceed to a monthly plan within 30 days, the audit fee comes off your first month. You are not paying for it twice.
Advertising spend
Ad spend is never refundable by us, because we never hold it.You pay Google and Meta directly from your own accounts. Our fee is purely for management.
If you believe you have been charged incorrectly by an advertising platform, that is a dispute with that platform. We will help you assemble the evidence and submit it, at no charge, because we would rather you got your money back than gave up on it.
If we get it wrong
If we make a material error , we failed to deliver something written into your plan, or a mistake on our side caused measurable waste , tell us. Our position is to put it right by doing the work again at our cost and where that is not possible, to issue a credit or refund proportionate to what went wrong.
We would rather resolve this directly than have you go through a chargeback and we will not make you fight for it.
What is not refundable
- Advertising spend paid by you to a platform
- A month of service already delivered
- Third-party tool licences bought in your name at your request
- Completed fixed-scope deliverables, including a delivered audit
- Dissatisfaction with results, where the deliverables were provided as described
That last one deserves an explanation rather than just a line. We can guarantee the work, the reporting and the notice period. We cannot guarantee that a third-party AI system will cite you, because those systems do not publish their ranking factors and nobody can control them. Paying for deliverables is paying for effort and evidence, not for an outcome we do not control. If that trade is not acceptable, this is the wrong service and we would rather you knew that now.
How to request a refund
Email contact@cubicgrowth.com with your business name and what you are asking for. We will respond within two business days with a decision and the reasoning behind it.
Approved refunds return to the original payment method. Timing then depends on your bank, which is typically five to ten business days and outside our control.
Relationship to your agreement
Where you have a signed agreement with us, that document governs. This page describes our standard position and is intended to match it. If you spot a conflict between the two, tell us , it is an error on our side and we will fix it.